CUSTOMER RELATIONSHIP

To support an integrated Customer Relationship Management, we have product lines based on relationship marketing as well as client and channel segmentation needs, focusing on multichannel, cards and service experience in face-to-face channels by means of digital multimedia solutions:

• MULTICHANNEL
  A range covering all specific client service products in any direct or face-to-face channel.


• CARDS MANAGEMENT
  A product line with all the specific solutions to manage card lifecycles and acceptance devices under the organization’s management.


• BRANCH DIGITAL EXPERIENCE
  This range encompasses all necessary products for supporting service management, integrated within an engaging service experience environment with digital devices.


• SELF-SERVICE
  Product line for customer interaction, with innovatively designed hardware and multivendor software.

INTEGRATION

To ensure a business relationship with partners, but also as integration between internal applications, SoftFinança takes on the approach that applications are service aggregators, led by a middleware component. It is this component that ensures applicational dialogue between different systems with different protocols.

These solutions are particularly oriented toward implementation of:
- EFT (Electronic Funds Transfer) Switch Interfaces
- Payment network connection (EMIS, UNICRE, VISA, MASTERCARD, SIBS)
- Link to Core Banking systems (Flexcube, Banka, Delta, Finacle)
- Link to multichannel platforms

CORE

At the core of business, we focus on clients, accounts, financial assets and liabilities, means of payment, financial markets and foreign trade management.

Within this area, our SAP-based product line allows solution implementation in finance companies or credit institutions, with regard to their range of commercial offers and their strategic positioning, while adapting to the client’s needs and making the solution uniquely local in accordance with regulatory demands and specificities of each country we operate in.

MANAGEMENT

With the increasing number of bank clients, and considering the number of Institutions operating in the market, the Banking business is going through a critical stage for client and resource capture.

SoftFinança provides solutions in the following areas:

• RISK AND COMPLIANCE
  Risks are threats of damage present within an organization which, if they occur, have a negative impact in the business. This product line aims to support the Bank in risk monitoring and supervisor relationships.


• FRAUD
  Fraud is a typified risk. There are different types of fraud, namely internal (originating in the employees themselves) and external (from clients and entities outside the Organization). To respond to this challenge, SoftFinança offers advanced solutions to mitigate potential fraud situations.


• BUSINESS ANALYSIS
  Solutions that help management teams with the banking business and with making the best decisions within a short timeframe, namely Performance Management, Dashboarding, Performance Metrics, etc.

ADMINISTRATIVE SUPPORT

An organization needs administrative management of its structural components in order to operationalize its business. To that effect, our SAP-based product line supports several critical processes in administrative, financial, human capital and asset management.

SoftFinança has solutions for the following areas:

• ACCOUNTING AND BUDGETS
  Solutions for accounting and budgeting aim to respond to the information and data analysis needs that relate to general and analytical accounting, supplier management, assets and purchasing, budget control and accounts payable and receivable.


• HUMAN CAPITAL
  This solution pallet supports all information management needs concerning human capital, training and knowledge.